Tenant Engagement

What is Tenant Engagement?

Tenant engagement relates to the experience a tenant or building user receives within a particular building. Factors include providing amenities and services that tenants love and fostering a sense of community through networking and events. Landlords and office building providers will typically have a tenant engagement strategy which focuses on increasing levels of engagement and tenant satisfaction to reduce churn, attract new tenants and add value. This can often mean that higher rental values can be achieved as a result. 

With the rise in flexible workspace (its global market value at a whopping $26 billion) consideration into tenant engagement is not just a “nice-to-have” but fundamental to retaining tenants that can easily move on with a month’s notice if unsatisfied. Competition in the flex space market is fierce and therefore tenant engagement has become a key aspect of attracting and retaining quality tenants. Today, office space is an on-demand service, and modern tenants have high expectations around the experience they will get within the building. Successful commercial landlords are no longer simply rent collectors but community managers.

What is the building layout like and how easy is it for tenants to navigate around the building? Is there an on-site gym and interesting events? Are they able to order lunch straight to their desk? Is there an ongoing office debate about the air-conditioning? Is it a nightmare trying to access the building out-of-hours? Asking these types of questions and uncovering the pain points that tenants have within the building will greatly improve their experience.

Tenant engagement can be tracked by harnessing technology. Digital platforms offer dashboards and analytics to track building usage and engagement levels meaning that experiences can constantly be iterated to provide what tenants really want.

Tenant Engagement App

In today’s competitive market, tenants want more than just space. Giving tenants a digital mobile platform where they can access the building’s best features at their fingertips, discover community events and engage with other tenants puts you miles ahead of competitors providing a culture tenants will love and won’t want to leave.

District Tech is an award-winning provider in tenant experience software, offering both plug & play and completely white-labelled apps. Companies including Blackstone, LaSalle, Cushman & Wakefield, Investec and WPP have partnered with District Tech in their efforts to provide what modern tenants desire.

Click here to find out more about upgrading your tenant experience strategy with a digital layer.

A mobile phone app showing events and news in the building - positive tenant engagement created by District.

Want to know more about our platform? Book a demo today.