Frequently Asked Questions

Our pricing works on a SaaS basis with an initial set-up fee and an annual recurring fee. Prices vary based on the total amount of square footage and/or number of users. Additional fees are charged for integrations or bespoke developments. Simply book a demo for an accurate quote for your specifications.

The contract is annual and will automatically renew unless notice is given.

As the client, you pay for the technology. The app is free to download for users. However, it’s at your discretion if you choose to build in an additional charge (in rent per sq.ft. for example) to accommodate the cost.

Whether you want to add it as an additional bonus or whether you want to increase rental fees marginally to accommodate the cost of the platform is up to you. When launched correctly, the platform should pay for itself, in the sense that it increases satisfaction and therefore decreases churn.

Your administrative team can easily create events in the content management dashboard and can decide on a suitable cost (if any) for each event. Chargeable events have to be paid for by users in order for them to join. You can track the number of orders and total revenue through District’s analytics dashboard the Insights Explorer, as well as track other subscriptions, payments and invoices.

The platform is available worldwide.

Yes. The fully branded package supports multi-locations, so you can have multiple campuses, centres or offices all managed through one platform.

Yes. The fully branded package supports multi-locations, so you can have multiple campuses, centres or offices all managed through one platform.

The platform is available in English and can be made available in several other European languages upon request. If you’re interested in having the platform available in a European language or in multi-languages, please book a demo to discuss further.

When signing up with District you will be assigned a dedicated Customer Success Manager that will guide you through the initial onboarding process through to the ongoing success of the platform. Throughout the initial onboarding you will have a weekly call with the CS Manager. Once you are happy with the engagement levels post-launch you can choose to have monthly meetings instead. The dashboard has a chatbox where your admin users can message our team 24/7 and they will respond by the next working day latest if not immediately. You can also learn about the platform from the Knowledge Base which has detailed tutorials, screenshots and videos showing how the product works.

Yes, we have a range of add-on support packages if you want bespoke training packages or additional support on top of what’s included. Check out our packages page for further details.

We’re working with a number of global brands, investment management companies and smaller individual business centres including Elmpark green, CEG, WPP, Cushman & Wakefield, Juberi and BDG.

The platform improves experiences by providing services, amenities, resources and content that’s useful to the user, thus making their interactions more seamless and efficient. This drives a much better user experience, creating higher levels of satisfaction.

Absolutely. Users can tap into the app from anywhere and access relevant resources, news, events and services.

Yes, the Insights Explorer which is included in your package when you sign up allows you to track a number of engagement metrics such as likes, views and average times.

With the Insights Explorer you will be able to see an overview of the engagement metrics as well as drill down into specific features to really identify how your community is using the platform. The Insights Explorer is an open platform, meaning you can build a rich data-set through cooperatively sharing data with other sources.

Our platform allows your users to engage and navigate through the digital world. The analytics dashboard, for example, allows office managers to see which events are popular and can intervene accordingly.

Determining ROI can be the single most important aspect for decision-makers when deciding on whether to implement a workplace experience platform. We advise decision-makers to take a holistic view on analysing the return on investment, as it can be quite hard to fully quantify. This is because there are many benefits to the platform, like tenant/employee engagement and satisfaction that can be hard to quantify – but no less are an important part. Please read our e-guide on measuring ROI for a full breakdown on the types of return on investment.

Yes you can. District’s APIs are published meaning that we can integrate with almost any system. Our system is interoperable, so you can combine data-sets for a truly rich and integrated analysis.

Yes, they can be implemented. With District you get the benefit of an off the shelf product and an innovation agency. The price for custom development work depends on the functionality or integration and will be scoped in a separate Statement of Work.

We have integrated with several smart technologies to date including: HID, Inspiring Benefits, OKTAR, Eventbrite, Ticketer and Nexudus. We are also able to offer custom integrations, so if you have something in mind just let us know.

We currently work with HID for mobile access and can partner up with other smart technology companies to fulfil your requirements.

District platforms are fully cloud based and stored on Amazon Web Services. Our clients 100% own their own data and we are fully GDPR compliant.

No we will walk through our standard T&Cs and you can ask any questions during a discovery call with us.

Yes we are fully compliant with all GDPR regulations.

We have very strong engagement across our clients apps, depending on the exact use case this will vary from client to client. We are very happy to share case studies and best practices when you start working with us. Please schedule a discovery call to find out more.