Meet Shane, District’s new customer success manager

Shane joins us fresh faced and eager to please after 14 months travelling Southeast Asia. With 10 years experience as a Training and Development Manager, he excels at building, training and developing exceptional teams in periods of startup and growth. His passion for customer success and previous experience in onboarding makes him the ideal fit for the role of CSM. Outside of our four walls, Shane is a budding writer of short fiction and can be found in a theatre near you.

We sat down with Shane do ask him a few more questions about his experience and interests – here it is!

Shane, can you tell us a little bit about your prior experience?

The bulk of my career was spent within the third sector where I started out as a fundraising manager and later headed up the training department. One night, after at least two martinis (gin of course) and 30 minutes of Wolf of Wall Street I thought it might be interesting to work in a more competitive environment. So, I sent out a few emails and was offered the role of a sales trainer.

These two industries were nothing alike, so I like to think I got the best of both sectors.

What are your particular areas of interest or skills?

Delivering the best customer experience possible in the hope of increasing customer retention and expansion.

I also have extensive experience in training, team management, fundraising and recruitment.
District allows me to utilise all of these skills on a daily basis.

What do you enjoy doing in your spare time?

Writing. Anyone who has ever gotten an email knows that I need to work on the length of my written communications.

What drew you to District? 

While I preferred the altruistic feeling that came from being part of the charity sector and helping people, I also developed a keen interest in Technology thanks to my venture into sales. District offers me both.

What are you most excited about in the new role?

District provides an environment that fosters a lot of learning on the job. This really gives the office, and indeed the team, an almost electric feel. It keeps things interesting.
We share our triumphs and our failures because everyone really seems to be willing to go the extra mile.

From your experience in customer success, what is one of the biggest learnings you’ve gained?

When you add the word “just” in front of a request you are submitting to a team of dedicated developers, that doesn’t magically make the task any more simple. I had no idea what goes into building a technical product. It’s been a massive eye opener.

What movie is your favourite guilty pleasure, and why?

I have absolutely no guilt in anything that makes me smile.

 

District Tech is a leading provider in tenant experience software, offering both plug & play and completely white-labelled apps. Companies including Blackstone, LaSalle, Cushman & Wakefield, Investec and WPP have partnered with District Tech in their efforts to provide what modern tenants and employees desire.

 

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